Thank you for shopping with DCS-88!
We strive to provide high-quality cables and excellent customer service. If you are not entirely satisfied with your purchase, we're here to help.

Returns

  • Eligibility Window:
    You have 30 days from the date you receive your item to request a return.

  • Conditions for Return:
    To be eligible for a return:

    • The item must be unused, in the same condition that you received it, and in its original packaging.

    • You must provide a receipt or proof of purchase.

  • Non-Returnable Items:
    Certain types of items cannot be returned, including:

    • Custom or special-order cables

    • Items damaged due to misuse or negligence

    • Opened or used cable spools (where applicable)

Refunds

  • Inspection and Approval:
    Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Processing Refunds:
    If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

  • Partial Refunds:
    In some cases, only partial refunds are granted for:

    • Items with obvious signs of use

    • Items not in original condition, damaged, or missing parts for reasons not due to our error

Exchanges

If you received a defective or damaged item, we are happy to exchange it for the same product. Please contact us within 7 days of receiving the item at support@dcs-88.com.

Return Shipping

  • Customer Responsibility:
    Customers are responsible for paying the shipping costs for returning items. Shipping costs are non-refundable.

  • If the return is our error:
    If the return is due to a mistake on our end (e.g., wrong item shipped, defective item), we will cover the return shipping costs.

How to Start a Return

To start a return, please contact us at support@dcs-88.com with the following information:

  • Your order number

  • The item(s) you want to return

  • Reason for the return

  • Photos (if the item is damaged or defective)

Our customer service team will provide you with return instructions.

Need Help?
If you have any questions about your return or refund, contact our support team at support@dcs-88.com. We're here to assist you!